Category Archives: Today’s News

We’re Still Here For You – Contactless Consultations

During the ACT lockdown we will remain open to assist you and your animals, however, there will be changes to our services and protocols. We will be now be moving to contactless consultations, admissions and food/medication collections.

You Will Need:

You will require access to a mobile phone and a credit/debit card for payment (we will not be accepting cash).
All dogs must please be on lead, all cats and rabbits must arrive in a pet carrier.

The Contactless Consultation Process:

  1. When you arrive at the clinic for consultation or admission, please remain in your vehicle and call us on 62302223 to notify us of your arrival. Please let us know the details of the vehicle you are located in and confirm your best contact number for the consultation. Please also use the QR codes displayed in the carpark to ‘Check In’.
  2. When safe to do so, a nurse will come to your car to collect your pet and bring them into the clinic. The vet will examine your animal and phone you on your preferred contact number. During the consultation you will still be able to tell us your concerns and ask us questions, and we’ll still be able to give your pet a physical examination, explain diagnoses and treatment options.
  3. At the conclusion of your consultation you will either be placed on hold for a receptionist to process payment over the phone, or the nurse will bring an EFTPOS machine to your vehicle when returning your animal to you.

Food/Medication Collections:

  1. When you arrive to the clinic, please remain in your vehicle and call us on 62302223.
  2. A receptionist will process payment for your food or medication over the phone.
  3. The item will then be either placed at the front door for your collection or brought to your vehicle.

We thank you again for your understanding and patience during this turbulent time. We’ll be sad not to see people’s smiling faces in our consultation rooms, but we are very serious about maintaining health and safety for you and for our staff, so that we can be here to maintain the well-being of your pet.

Stay safe and look out for each other.
Hall Vet Surgery
(02) 6230 2223

UPDATE – We’re Upgrading Our Practice Management Software & Online Booking Has Been Temporarily Disabled

Hall Vet Surgery & Vets at Amaroo look forward to launching our new software system on Monday the 28th of June.

Over the past 3 months we have been preparing for both Hall Veterinary Surgery & Vets at Amaroo to make to switch to a brand new software system. This change will give us access to more advanced, robust and future focused technology and ensure that we can spend more time doing what we do best – helping you care for your fur babies!

So what does this change mean for you?
We expect this upgrade will improve your experience with us by reducing the technical ‘drop outs’ of our phone and computer systems, especially at our Amaroo branch. The new system will also allow you access to a new and improved online pet portal, a place where you can view your pet’s vaccination status, book appointments and access documents like invoices from previous visits. All of your pets existing medical history will remain active and accessible in the new system and we will continue to be sharing records between Hall and Amaroo for your convenience.

We hope that the transition will cause minimal disruption to our clients but do ask for your patience with us whilst we navigate and get comfortable with our new system over the coming weeks.

Key dates/notes:

• Our existing online booking portal has now been closed. We look forward to providing you with a link for the new and improved portal soon.
• Team training is taking place this week (Monday 21st June – Saturday 26th June), with closure of business during lunch hours daily. We apologise for any inconvenience.
• The new software system will be launched next week (Monday 28th June), please be patient with our team whilst we navigate the new system. We will endeavour to keep disruptions to a minimum but as with any major change some technical niggles are to be expected.

Updated COVID-19 Requirement Relaxations – June 2021

We’d like to once again thank all of our fantastic clients for their understanding and compliance with our temporary COVID-19 requirements over the past 12 months. In light of the low incidence of COVID-19 in the ACT, we will be further relaxing our requirements as of the 1st of June 2021. The safety of our staff, clients and patients remains our top priority.

Updated requirements as of 1st June 2021:
  • Please use provided hand sanitizer prior to entry.
  • All people entering our premises must ‘Check In’ using QR codes displayed on the front door & reception desk.
  • If your are arriving for an appointment and there is enough space in the waiting room for you to safely practice adequate social distancing, you are now welcome to enter without phoning reception first.
  • We ask that you please limit the number of humans to only those who must attend. If more than one person is attending your appointment we kindly ask that you phone reception on arrival and wait in your car until instructed to enter.
  • If you are experiencing any cold/flu like symptoms, or are returning from a known COVID-19 area of concern, please phone us to reschedule your appointment or arrange a contactless consultation.
  • If you or your pet are more comfortable waiting outside you are welcome to do so, please phone reception on arrival and we will text your mobile when we are ready for you to enter.
  • You are now welcome to pay via card OR cash.

If our waiting room is at capacity when you arrive one of our staff may ask you to briefly wait outside until there is enough space for you to safely practice adequate social distancing.

These requirements are subject to change in accordance with current ACT Health recommendations without notice.

Thank you again for your understanding and cooperation as we continue to find the best balance between convenience and caution.

We’re Hiring – Full Time/Part Time Receptionist *APPLICATIONS CLOSED*

*please note, applications for this position are now closed*

Hall Veterinary Surgery & Vets at Amaroo are looking for a full time or part time customer care extraordinaire to join our team! If you are passionate about the veterinary industry, providing customer service excellence and creating moments that matter, what’re you waiting for?

About The Role:

• Full time position is 38 hours per week including some Saturdays
• Part time applicants also considered
• Located in picturesque Hall Village & Amaroo Shopping Precinct
• Fast-paced, challenging and rewarding role supporting a team of skilled veterinarians and veterinary nurses
• $20-$26/hour dependent on age and relevant experience

About The Perks:

• Above award remuneration and paid parental leave
• Ample opportunities for career progression & growth
• Supportive team environment committed to continual improvement
• Free parking at both clinic locations
• We aim to roster 4 day work weeks for full timers with 1 in 4 Saturdays
• Need we mention the puppy & kitten cuddles..?

About Us:

Hall Veterinary Surgery has been part of the Hall community for 30 years and has proven to be a trusted choice for Canberran pet owners.
In recent years we opened a second purpose-built clinic, Vets at Amaroo. This clinic is situated in the relatively new suburb of Amaroo approximately a 15-minute drive from Hall. https://amaroovet.com.au/

We pride ourselves on delivering gold standard care to our patients and their humans through our friendly and personalised approach.  We have a dedicated customer care team who are passionate about going the extra mile to assist our clients.

About you:

Our ideal candidate;
• Has experience in a customer service role
• Finds satisfaction in helping clients when they need it most
• Is excited by the opportunity to push themselves, learn and grow
• Is resilient, enjoys a challenge and shows initiative
• Possesses a high level of emotional intelligence & self awareness
• Is a team player, dedicated to working together to succeed
• Is passionate about animals and is excited to pave out a career in a veterinary profession

Applications:

If this sounds like the job for you we’d love to hear from you! Email a one page cover letter outlining why you’re the best person for the role and your up to date CV to April Maney – april@hallvet.com.au
Please include your availability and whether you’re interested in a full time or part time position.

Trainee veterinary nurses will be considered for this position, however we cannot guarantee trainee nursing shifts for the first year of your employment with us.

Applications for this role close at midnight on Sunday the 23rd of May.

*please note, applications for this position are now closed*

We’re Hiring – Cert IV Qualified Veterinary Nurse Wanted!


Hall Vet Surgery and Vets at Amaroo are looking for a Certificate IV qualified veterinary nurse with minimum 2 years of nursing experience to join our team. We are well-equipped small animal practices located in Canberra, who deliver the best care to each and every patient and have lots of fun along the way.

Hall Veterinary Surgery has been part of the Hall community for 30 years. We are located on the outskirts of Canberra in a village atmosphere and surrounded by nature with a great coffee shop just down the road.

Recently, we opened a second purpose-built clinic called ‘Vets at Amaroo’. This clinic is situated in the relatively new suburb of Amaroo approximately a 10-minute drive from Hall. https://amaroovet.com.au/

Opening our second practice gives us an opportunity to expand our wonderful team of Nurses. Bonus points for an applicant with a keen interest in mentoring and training our wonderful junior nurses.

Our Senior nurses take pride in maintaining a high standard of care for every patient. Whilst they are all highly trained and professional they also love to have fun and celebrate the wins along the way. We are looking for someone who is confident in anaesthetic monitoring (including BP and ETCO2) and emergency and critical care cases, is experienced in nurse consultations (including arthritis injections, post-op rechecks, suture and drain removals etc) and is an all-round legend who gets along well with a wonderful and diverse team of people. A great sense of humour is also an essential skill for this role!

If you think you are the amazing person we are looking for please send your resume and cover letter to:
Keely Scotland
keely@hallvet.com.au

We’re Hiring – Full Time Receptionist *Applications Closed*

** Applications for this position are closed **

Hall Veterinary Surgery & Vets at Amaroo are looking for a full time customer care extraordinaire with a minimum of 2 years experience to join our team! If you are passionate about providing customer service excellence and creating moments that matter, what’re you waiting for?

About The Role:
• Minimum of 2 Years Experience in a Customer Service Role Required
• Full Time Position ~38hrs/wk Including Some Saturdays
• Located in Picturesque Hall Village & Amaroo Shopping Precinct
• Fast-paced, Challenging and Rewarding Role
• Supportive Team Environment Committed to Continual Improvement
• Need We Mention the Puppy & Kitten Cuddles..?

About Us:
Hall Veterinary Surgery has been part of the Hall community for 30 years. We are located on the outskirts of Canberra in a village atmosphere and surrounded by nature with a great coffee shop just down the road.

Recently, we opened a second purpose-built clinic called ‘Vets at Amaroo’. This clinic is situated in the relatively new suburb of Amaroo approximately a 15-minute drive from Hall. https://amaroovet.com.au/

We pride ourselves on delivering gold standard care to our patients and their humans through our friendly and personalised approach.  We have a dedicated customer care team who are passionate about going the extra mile to assist our clients.

About you:
Our ideal candidate;
• Has a minimum of 2 years experience in a customer service role
• Finds satisfaction in helping clients when they need it most
• Is excited by the opportunity to push themselves, learn and grow
• Is resilient, enjoys a challenge and shows initiative
• Possesses a high level of emotional intelligence & self awareness
• Is a team player, dedicated to working together to succeed

Applications:
If this sound like the job for you we’d love to hear from you!
Please email a one page cover letter outlining why you’re the best person for the role and your up to date CV to April Maney – april@hallvet.com.au

Applications for this role close on 11:59pm Monday 1st of February. Interviews for this position will be held on Saturday the 7th of February at Hall Veterinary Surgery.

Please note, this is a customer service role only and is not a pathway to a veterinary nursing career. If you are interested in pursuing a career in veterinary nursing please keep an eye out for a vacancy in our nursing team.

** Applications for this position are closed **

Keeping Your Pet Safe This Christmas

Unfortunately, most veterinarians will tell you that Christmas is typically a very busy time of year at any emergency veterinary hospital. So with Christmas upon us again, here are some tips for keeping your pets safe (and out of your local emergency waiting room) as they join in the festivities.


Here are a few of the common Christmas hazards, posing a threat to your pets health:

Some human foods are just not meant for dogs:
Chocolate, plum pudding, Christmas cake, fruit platters and delicious roasts and stuffing. What could possibly be wrong with sharing that!

Unfortunately, these Christmas goodies can contain ingredients that are dangerous to dogs, including chocolate, sultanas, grapes, raisins, onions, garlic, macadamia nuts and cooked bones.

Signs will depend on the food that has been eaten and can be delayed. For example kidney damage from grapes and raisins may not become apparent until weeks down the track. If your dog has eaten something they shouldn’t have, please speak to a veterinarian immediately.


Alcohol
This is a no-brainer really but there is no safe amount of alcohol for your dog to have. If you suspect your pet has ingested any alcohol please contact your vet. Symptoms can range from vomiting, depression, difficulty walking, slow breathing, collapse and can even progress to coma and death in some extreme cases.

Overindulgence and Pancreatitis
Just a little bit of ham can’t hurt, right? Well, a little here and a little there adds up! Although it’s nice to give your pet a special treat occasionally, we must remember that a little to us can be a lot to them, and eating too much of something outside of their normal diet, especially if high in fat, is a very common cause of illness for them.

Overindulgence can cause stomach pain, vomiting, diarrhoea and pancreatitis (which often requires days of treatment in hospital, and can be fatal). It’s best to avoid the risk at all by asking all guests not to share human food with your pets, despite their best puppy dog eyes.

Don’t underestimate your clever scavenger pup, barbecues should not be left unattended and leftovers/scraps should be removed from the table as soon as the meal is finished.

Noise Anxiety
Parties, fireworks and summer storms make Christmas time hard for dogs who are prone to anxiety. Nobody knows your pet better than you do, always observe your mate closely and look for the subtle signs that they are worried, and take action. Pet’s who suffer from noise or storm anxiety will often become destructive and dig under or jump over fences in order to escape the perceived threat. Not only can this result in your dog becoming lost, they could also sustain injuries whilst escaping, or worse, be hit by a car.

Avoid the stressors where possible, and make sure they always have access to a quiet, safe retreat. Some pets will benefit from medication to help them cope through this period, more details here -> https://www.hallvet.com.au/2020/11/storm-phobia/


The Christmas Tree
Though seemingly harmless, the Christmas tree is the cause for a few common Christmas Emergency Vet visits, including:
• Tummy upsets after chewing pine needles or drinking stagnant Christmas tree water.
• Obstruction or injury to the bowel after tinsel, baubles, ornaments, wrappings or ribbons are eaten.
• Electrocution is a risk if your pooch starts chewing the Christmas tree lights.

Holiday Plants
Popular Christmas plants and flowers such as poinsettias, amaryllis, lilies, hibiscus, Christmas cactus, berries, mistletoe and holly leaves are all poisonous to your pets. Make sure they are out of their reach, as consumption could result in illness or even death.

Batteries & Toys
Swallowed batteries are very dangerous for dogs, causing a range of issues from burning their gut to a life-threatening obstruction or stomach rupture! Batteries are a common addition to Christmas gifts so please ensure they are kept well out of reach of your pooch.

Many toys contain small plastic, rubber or metal parts that, if eaten by a dog, can cause choking or dangerous gastrointestinal blockage requiring immediate surgery.

With a little careful planning, you can ensure your Christmas celebrations will be free of unnecessary trips to the vet. However, if you have concerns after hours during the festive season, please call either:

Canberra Veterinary Emergency Services in Gungahlin on: 6225 7257 or,
Animal Emergency Centre Canberra in Fyshwick on: 62806344.

We wish you and your furry family a safe and happy holidays!

2020 Update – Leptospirosis Outbreak In Sydney Suburbs

The infection is often contracted when the dog is exposed to infected rodent urine in ponds or wet soil in poorly drained areas.

Sadly, as of November 2020 there have been 12 fatalities in dogs due to a sudden Leptospirosis outbreak in Sydney. Here are some facts you need to know.

What is Leptospirosis?

Leptospirosis (often referred to as Lepto for short) is a bacterial infection that travels throughout the entire body via the blood stream, causing organ dysfunction/failure and internal bleeding. It can be fatal in as little as 48 hours.

What do I need to know?

In 2019 there was a sudden outbreak seeing 8 confirmed cases reported from Sydney Suburbs; Glebe, Darlinghurst, Surry Hills and Redfern.
In August 2020 there was another sudden outbreak with another 4 confirmed cases in Sydney Suburbs Newtown, Balmain, Crows Next and Paddington.

To our knowledge there have been a total of 12 cases, all of which have unfortunately been fatal.

Leptospirosis is a zoonotic disease, which means that it can be spread to humans too. 

How is it spread?

The bacteria favours warm, moist environments, ponds and stagnant water and areas exposed to flooding. The infection is often contracted when the dog is exposed to infected rodent urine in ponds or wet soil in poorly drained areas.

What can I do to minimize the risk to my dog?

Due to the fatal nature of this disease, we recommend avoiding taking your pets to these parts of Sydney where possible, however if your dog must travel there with you, there are vaccines available to cover them for Leptospirosis.
Initially your dog will require two vaccines 2-4 weeks apart and then annual re-vaccination to maintain immunity. It is not safe to travel until the vaccination is in full effect – about 10 days after the second vaccination.
Avoid any stagnant water or places where there has been flooding, keep your dog on lead when walking and DO NOT allow to swim in or drink dirty water. Again, it is advisable to arrange alternative options where possible.

If you have upcoming travel plans to Sydney with your pets please phone us on 6230 2223 for more information.

Canberra’s Kennel Cough Outbreak


Over the past few weeks we have seen a large increase in the number of dogs presenting to us with Canine Cough, also known as ‘Kennel Cough’.

Kennel Cough is a highly contagious respiratory illness which often presents with a harsh and persistent hacking cough, like your pet has something stuck in their throat. You may also notice sneezing, nasal discharge, lethargy or loss of appetite.

Kennel Cough is transmitted via water droplets and can be passed on via direct contact with an infected animal as well as indirectly by coming into contact with a contaminated surface (e.g. the shared water bowl at a public dog park).

We have even seen infections occur in dogs who haven’t left their backyard, which makes the name ‘Kennel Cough’ very misleading. Whilst a boarding kennel is a popular place for an outbreak due to large gatherings of dogs in one place, infections can occur anywhere, regardless of whether your dog goes to kennels or not.

Luckily, there are vaccines available to help prevent your pet from contracting this illness. Although vaccination doesn’t guarantee immnuity from the desease, it does reduce your pet’s chances and means an infection will be less severe and easier to treat than if they didn’t receive the vaccination.

If you notice any signs that your pet may be unwell or you need to check your pet’s vaccination status, please call us on 62302223.

August Pet Dental Health Month

Pet Dental Health Month is here!

Did you know that 80% of dogs and 70% of cats over the age of 3 suffer from some form of dental disease?

Dental disease that is left untreated is not only painful for your pet, but can also lead to other serious health problems including infections in the kidneys, liver and heart.

At Hall Vet Surgery we are passionate about your pets dental health so for the month of August we are offering:
🦷 15% off all dental home care products
🦷 Free dental check-ups for new and existing clients
🦷 Free dental home care starter packs for dental procedure patients

Providing your pet with good oral care is essential for them to enjoy a happy, healthy and pain-free life.

Call us on 6230 2223 for more information.