Category Archives: general

We’re Hiring – Casual Kennel Hand Position Available Now

Hall Vet Surgery and Vets at Amaroo have an exciting opportunity for a Kennel Hand to join our team.

We are two well-equipped small animal practices located in North Canberra, who strive to deliver the best care to each and every patient and have lots of fun along the way.

We are looking for someone who is proactive, shows great initiative and understands the importance of prioritising tasks. Whilst experience in the veterinary industry isn’t necessary for this role, we are ideally looking for someone who has a keen interest in animals. Although this is not a trainee nurse position, it is a great pathway into furthering your career in the industry down the track. A great sense of humour and a love for snacks are also essential for this role!

Kennel Hand responsibilities include;
  • Feed and bathe animals as directed by senior nurses
  • Cleaning cages, runs and wards
  • General cleaning duties around the hospital
  • Re stocking hospital consumables
  • Assist nurses in restraining animals

Current hours available are Mondays, Thursdays and Fridays from 3pm – 7pm with the potential to pick up more hours during the busier summer days, as well as some Saturdays (7:30am – 1pm).

If you think you are the amazing person we are looking for please send your resume and cover letter to:
Mikaela Mercuri
mikaela@hallvet.com.au

Rabbit Vaccine Shortage October 2021

Hall Vet Surgery has been advised that the Cylap Rabbit Vaccine is out of stock Australia wide, with more supply expected to arrive in early 2022. In the meantime, we would like to pass on some information that could help to keep your rabbit safe.

What is Rabbit Calicivirus?

Rabbit Calicivirus (also known as rabbit haemorrhagic disease or RHD) is caused by the rabbit haemorrhagic disease virus (RHDV), a type of calicivirus which is fatal in non-immune rabbits. There are currently three pathogenic strains of this virus in wild rabbit populations in Australia, vaccination offers protection from some but not all of the strains.

How is Rabbit Haemorrhagic Disease Virus spread?

  • Contact with infected rabbits (surviving rabbits can continue to shed RHDV for at least a month after they recover)
  • Fomites (objects) including contaminated food
  • Insects (flies, fleas and mosquitos)
  • Birds and mammals that eat infected rabbit carcasses may excrete infectious viruses in faeces

How can I reduce the risk of RHDV infection?

RHDV can remain in the environment for an extended period and can be transmitted on objects and via some insects. The following precautions can reduce the risk of infection:

  • Keep your pet rabbit indoors
  • Rabbit-proof your backyard to prevent access by wild rabbits
  • Regularly decontaminate equipment and materials including cages, hutches, bowls etc, with either 10% bleach or 10% sodium hydroxide
  • Do not pick food (such as grass or vegetables) for your rabbit from outside of your yard
  • Limit contact between and handling of unfamiliar pet rabbits
  • Decontaminate hands, shoes and clothing after handling other than your own rabbits
  • Control fleas
  • Control insects (especially flies) as much as possible both indoors and outdoors
  • Remove uneaten food on a daily basis.
More information on RHVD can be found here. Otherwise, feel free to give us a call on (02) 6230 2223.

Spring Safety Reminders

With the change in season comes a few new safety topics for pet owners to be aware of. In this article we will be covering four Spring and Summer related health topics;
– Grass Seeds
– Heat Stress
– Snake Safety
– Paralysis Ticks

Grass Seeds

Unfortunately with the beautiful spring weather and rapid growth of vegetation comes grass seeds. These seeds have a sharp tip and barbed end, allowing them to puncture skin easily and even migrate through the body. At Hall Vet Surgery we often see patients who have these little suckers in their paws, ears, eyes, nostrils and even genitals, ouch!

The best way to avoid grass seeds is to avoid long grass, keep grass on your own property mowed and don’t allow your pet to run through long grass on walks. If your pet has long fur, trimming their fur (especially their paws) can also dramatically reduce their chances of ending up with grass seeds.

For more information and a list of symptoms to keep an eye out for, see: Grass Seeds Information.

Heat Stress

Heat Stress is extremely dangerous for our pets, in severe cases it can cause irreversible damage to internal organs and can even be fatal. Unlike us, our pets unable to sweat and are not able to cool themselves as effectively. As pets rely on panting as their primary way of eliminating excess body heat, brachycephalic (short-nosed) breeds are much more at risk due to their inability to breath and pant as efficiently. Pets who are overweight, have heart disease, are very young or very old are also at increased risk.

Ensuring your pet ALWAYS has access to water, shade and a well ventilated area is the number one way to prevent heat stress. Exercising your pet at cooler times in the day and not allowing them to over exert themselves is also extremely important.

For more tips and tricks see: Preventing Heatstroke.

Snake Safety

As snakes hibernate during the colder months the vast majority of snake bites take place in Spring and Summer. Snakes are commonly found in areas with long grass, rocks and other hiding holes, often near a fresh water source such as a creek or dam.

It is important to remember that most snakes will try to avoid you and your pets. However, whilst we humans may simply walk away from a snake, our pet’s are inquisitive, armed with natural hunting instincts and when given the chance, will harass snakes often resulting in snake bites.

The best ways to prevent snake bites are:

  • Avoid areas with grass any longer than ankle height
  • Always keep your dog on lead when walking, do not let your dog investigate off path/in long grass
  • Keep your backyard tidy, mowed and remove any rubbish that would make a nice hiding spot for a snake
  • Consider building a cat enclosure for cats that like to venture outdoors

Symptoms to look out for:

  • Vomiting
  • Sudden weakness
  • Collapse (can seem to ‘recover’ shortly after)
  • Twitching of the muscles
  • Hyper-salivation
  • Dilated pupils non-responsive to light
  • Blood in urine
  • Paralysis

What to do if you think your pet may have been bitten by a snake:

If you suspect your pet has been bitten by a snake you should keep them as quiet/still as possible whilst seeking immediate veterinary attention. Snake bite envenomation is life-threatening, the sooner your pet is treated the better their chances of survival.

Unless you are certain the snake is dead do not put yourself at risk trying to identify it. Never attempt to catch or harm a snake.

Additional information on prevention and treatment of snake bites can be found, here.

Paralysis Ticks

Although they are small, paralysis ticks are not to be underestimated. These critters are capable of killing an unprotected pet within 3-4 days of attaching.

Prevention is far safer (and kinder to your wallet) than treatment, and is now available in lots of convenient options such as flavoured chews and long lasting topical treatments. Whilst protection should certainly be considered Australia wide in the warmer months, it is absolutely imperative that all pets are protected before travelling to the coast or to Sydney.

It’s also worth noting, not all ticks are dangerous. Bush ticks are occasionally seen locally but do not cause illness. If you find a tick on your pet, bring it with you to the vet to be identified.

Early signs to look out for include:

  • Tiredness or weakness
  • Staggering or wobbly legs
  • Breathing difficulty, coughing or noisy breathing, changes to the sound of their bark/meow
  • Vomiting
  • In later stages. collapse and paralysis

Most pets who are treated quickly for tick paralysis will survive, so please do not delay treatment.

For more information on any of the above topics, please don’t hesitate to phone us on (02) 6230 2223.

We’re Still Here For You – Contactless Consultations

During the ACT lockdown we will remain open to assist you and your animals, however, there will be changes to our services and protocols. We will be now be moving to contactless consultations, admissions and food/medication collections.

You Will Need:

You will require access to a mobile phone and a credit/debit card for payment (we will not be accepting cash).
All dogs must please be on lead, all cats and rabbits must arrive in a pet carrier.

The Contactless Consultation Process:

  1. When you arrive at the clinic for consultation or admission, please remain in your vehicle and call us on 62302223 to notify us of your arrival. Please let us know the details of the vehicle you are located in and confirm your best contact number for the consultation. Please also use the QR codes displayed in the carpark to ‘Check In’.
  2. When safe to do so, a nurse will come to your car to collect your pet and bring them into the clinic. The vet will examine your animal and phone you on your preferred contact number. During the consultation you will still be able to tell us your concerns and ask us questions, and we’ll still be able to give your pet a physical examination, explain diagnoses and treatment options.
  3. At the conclusion of your consultation you will either be placed on hold for a receptionist to process payment over the phone, or the nurse will bring an EFTPOS machine to your vehicle when returning your animal to you.

Food/Medication Collections:

  1. When you arrive to the clinic, please remain in your vehicle and call us on 62302223.
  2. A receptionist will process payment for your food or medication over the phone.
  3. The item will then be either placed at the front door for your collection or brought to your vehicle.

We thank you again for your understanding and patience during this turbulent time. We’ll be sad not to see people’s smiling faces in our consultation rooms, but we are very serious about maintaining health and safety for you and for our staff, so that we can be here to maintain the well-being of your pet.

Stay safe and look out for each other.
Hall Vet Surgery
(02) 6230 2223

UPDATE – We’re Upgrading Our Practice Management Software & Online Booking Has Been Temporarily Disabled

Hall Vet Surgery & Vets at Amaroo look forward to launching our new software system on Monday the 28th of June.

Over the past 3 months we have been preparing for both Hall Veterinary Surgery & Vets at Amaroo to make to switch to a brand new software system. This change will give us access to more advanced, robust and future focused technology and ensure that we can spend more time doing what we do best – helping you care for your fur babies!

So what does this change mean for you?
We expect this upgrade will improve your experience with us by reducing the technical ‘drop outs’ of our phone and computer systems, especially at our Amaroo branch. The new system will also allow you access to a new and improved online pet portal, a place where you can view your pet’s vaccination status, book appointments and access documents like invoices from previous visits. All of your pets existing medical history will remain active and accessible in the new system and we will continue to be sharing records between Hall and Amaroo for your convenience.

We hope that the transition will cause minimal disruption to our clients but do ask for your patience with us whilst we navigate and get comfortable with our new system over the coming weeks.

Key dates/notes:

• Our existing online booking portal has now been closed. We look forward to providing you with a link for the new and improved portal soon.
• Team training is taking place this week (Monday 21st June – Saturday 26th June), with closure of business during lunch hours daily. We apologise for any inconvenience.
• The new software system will be launched next week (Monday 28th June), please be patient with our team whilst we navigate the new system. We will endeavour to keep disruptions to a minimum but as with any major change some technical niggles are to be expected.

Updated COVID-19 Requirement Relaxations – June 2021

We’d like to once again thank all of our fantastic clients for their understanding and compliance with our temporary COVID-19 requirements over the past 12 months. In light of the low incidence of COVID-19 in the ACT, we will be further relaxing our requirements as of the 1st of June 2021. The safety of our staff, clients and patients remains our top priority.

Updated requirements as of 1st June 2021:
  • Please use provided hand sanitizer prior to entry.
  • All people entering our premises must ‘Check In’ using QR codes displayed on the front door & reception desk.
  • If your are arriving for an appointment and there is enough space in the waiting room for you to safely practice adequate social distancing, you are now welcome to enter without phoning reception first.
  • We ask that you please limit the number of humans to only those who must attend. If more than one person is attending your appointment we kindly ask that you phone reception on arrival and wait in your car until instructed to enter.
  • If you are experiencing any cold/flu like symptoms, or are returning from a known COVID-19 area of concern, please phone us to reschedule your appointment or arrange a contactless consultation.
  • If you or your pet are more comfortable waiting outside you are welcome to do so, please phone reception on arrival and we will text your mobile when we are ready for you to enter.
  • You are now welcome to pay via card OR cash.

If our waiting room is at capacity when you arrive one of our staff may ask you to briefly wait outside until there is enough space for you to safely practice adequate social distancing.

These requirements are subject to change in accordance with current ACT Health recommendations without notice.

Thank you again for your understanding and cooperation as we continue to find the best balance between convenience and caution.

We’re Hiring – Full Time/Part Time Receptionist *APPLICATIONS CLOSED*

*please note, applications for this position are now closed*

Hall Veterinary Surgery & Vets at Amaroo are looking for a full time or part time customer care extraordinaire to join our team! If you are passionate about the veterinary industry, providing customer service excellence and creating moments that matter, what’re you waiting for?

About The Role:

• Full time position is 38 hours per week including some Saturdays
• Part time applicants also considered
• Located in picturesque Hall Village & Amaroo Shopping Precinct
• Fast-paced, challenging and rewarding role supporting a team of skilled veterinarians and veterinary nurses
• $20-$26/hour dependent on age and relevant experience

About The Perks:

• Above award remuneration and paid parental leave
• Ample opportunities for career progression & growth
• Supportive team environment committed to continual improvement
• Free parking at both clinic locations
• We aim to roster 4 day work weeks for full timers with 1 in 4 Saturdays
• Need we mention the puppy & kitten cuddles..?

About Us:

Hall Veterinary Surgery has been part of the Hall community for 30 years and has proven to be a trusted choice for Canberran pet owners.
In recent years we opened a second purpose-built clinic, Vets at Amaroo. This clinic is situated in the relatively new suburb of Amaroo approximately a 15-minute drive from Hall. https://amaroovet.com.au/

We pride ourselves on delivering gold standard care to our patients and their humans through our friendly and personalised approach.  We have a dedicated customer care team who are passionate about going the extra mile to assist our clients.

About you:

Our ideal candidate;
• Has experience in a customer service role
• Finds satisfaction in helping clients when they need it most
• Is excited by the opportunity to push themselves, learn and grow
• Is resilient, enjoys a challenge and shows initiative
• Possesses a high level of emotional intelligence & self awareness
• Is a team player, dedicated to working together to succeed
• Is passionate about animals and is excited to pave out a career in a veterinary profession

Applications:

If this sounds like the job for you we’d love to hear from you! Email a one page cover letter outlining why you’re the best person for the role and your up to date CV to April Maney – april@hallvet.com.au
Please include your availability and whether you’re interested in a full time or part time position.

Trainee veterinary nurses will be considered for this position, however we cannot guarantee trainee nursing shifts for the first year of your employment with us.

Applications for this role close at midnight on Sunday the 23rd of May.

*please note, applications for this position are now closed*

We’re Hiring – Full Time Receptionist *Applications Closed*

** Applications for this position are closed **

Hall Veterinary Surgery & Vets at Amaroo are looking for a full time customer care extraordinaire with a minimum of 2 years experience to join our team! If you are passionate about providing customer service excellence and creating moments that matter, what’re you waiting for?

About The Role:
• Minimum of 2 Years Experience in a Customer Service Role Required
• Full Time Position ~38hrs/wk Including Some Saturdays
• Located in Picturesque Hall Village & Amaroo Shopping Precinct
• Fast-paced, Challenging and Rewarding Role
• Supportive Team Environment Committed to Continual Improvement
• Need We Mention the Puppy & Kitten Cuddles..?

About Us:
Hall Veterinary Surgery has been part of the Hall community for 30 years. We are located on the outskirts of Canberra in a village atmosphere and surrounded by nature with a great coffee shop just down the road.

Recently, we opened a second purpose-built clinic called ‘Vets at Amaroo’. This clinic is situated in the relatively new suburb of Amaroo approximately a 15-minute drive from Hall. https://amaroovet.com.au/

We pride ourselves on delivering gold standard care to our patients and their humans through our friendly and personalised approach.  We have a dedicated customer care team who are passionate about going the extra mile to assist our clients.

About you:
Our ideal candidate;
• Has a minimum of 2 years experience in a customer service role
• Finds satisfaction in helping clients when they need it most
• Is excited by the opportunity to push themselves, learn and grow
• Is resilient, enjoys a challenge and shows initiative
• Possesses a high level of emotional intelligence & self awareness
• Is a team player, dedicated to working together to succeed

Applications:
If this sound like the job for you we’d love to hear from you!
Please email a one page cover letter outlining why you’re the best person for the role and your up to date CV to April Maney – april@hallvet.com.au

Applications for this role close on 11:59pm Monday 1st of February. Interviews for this position will be held on Saturday the 7th of February at Hall Veterinary Surgery.

Please note, this is a customer service role only and is not a pathway to a veterinary nursing career. If you are interested in pursuing a career in veterinary nursing please keep an eye out for a vacancy in our nursing team.

** Applications for this position are closed **

UPDATES TO COVID-19 PRACTICE PROTOCOLS

Firstly, we’d like to thank all of our fantastic clients for the patience and understanding that we’ve been given during these difficult times. From contactless consultations, 2-3 week waiting periods for non urgent appointments and some delays in response times to customer service enquiries. We have continued to be blown away at the good will, patience and kindness of our community in the face of these challenges.

As the restrictions in the ACT begin to relax, we understand that our clients are eager for protocols to return to normal. We too are looking forward to this! As it always has been, the safety of our staff, clients and patients remains our top priority.

We have begun creating a plan that will enable us to stage the relaxation of practice policies without sacrificing the health and safety of our clients or our staff. The first stage involves combining our working teams to ensure that we have sufficient workforce to provide best care to our patients.

Soon we will begin working on the second stage to allow one client per animal in the the consultation room – so long as there are no public health hiccups. Clients will still be required to wait in their cars until we call them and their animal in for their consultation. The waiting room will remain out of action as we cannot provide adequate social distancing in this area. And there will be plenty of hand-sanitiser!

Right now, our contactless consultations, food and medication collection protocols will continue until further notice.

If you have any further questions or concerns, please don’t hesitate to reach out to us on 6230 2223.

Introducing Contactless Consults

In this rapidly changing COVID-19 time, Hall Vet Surgery has decided to radically change the way we do consultations and admissions so that we can minimise any possible transmission of the virus.

You Will Need:

You will require access to a mobile phone and a credit/debit card for payment (we are no longer accepting cash).
We ask that all cats and rabbits arrive in a pet carrier.
All dogs must be on lead.

The Contactless Consultation Process:

In short, when you arrive at the clinic for consultation or admission, please remain in your vehicle and call us on 62302223 to notify us of arrival.
When safe to do so, reception will direct you and your pet to the designated drop off zone where we will conduct a hand over. Your pet will be brought into the clinic with us and you will return to your vehicle where you will await a call from the vet to begin your consultation.
During the consultation you will still be able to tell us your concerns and ask us questions, and we’ll still be able to give your pet a physical examination, explain diagnoses and treatment options.

We’ll be sad not to see people’s smiling faces in our consultation rooms, but we are very serious about maintaining health and safety for you and for our staff, so that we can maintain the well-being of your pet.

Stay safe and look out for each other.
Hall Vet Surgery
(02) 6230 2223