Hall Veterinary Surgery & Vets at Amaroo are looking for a full time customer care extraordinaire with a minimum of 2 years experience to join our team! If you are passionate about providing customer service excellence and creating moments that matter, what’re you waiting for?
About The Role: • Minimum of 2 Years Experience in a Customer Service Role Required • Full Time Position ~38hrs/wk Including Some Saturdays • Located in Picturesque Hall Village & Amaroo Shopping Precinct • Fast-paced, Challenging and Rewarding Role • Supportive Team Environment Committed to Continual Improvement • Need We Mention the Puppy & Kitten Cuddles..?
About Us: Hall Veterinary Surgery has been part of the Hall community for 30 years. We are located on the outskirts of Canberra in a village atmosphere and surrounded by nature with a great coffee shop just down the road.
Recently, we opened a second purpose-built clinic called ‘Vets at Amaroo’. This clinic is situated in the relatively new suburb of Amaroo approximately a 15-minute drive from Hall. https://amaroovet.com.au/
We pride ourselves on delivering gold standard care to our patients and their humans through our friendly and personalised approach. We have a dedicated customer care team who are passionate about going the extra mile to assist our clients.
About you: Our ideal candidate; • Has a minimum of 2 years experience in a customer service role • Finds satisfaction in helping clients when they need it most • Is excited by the opportunity to push themselves, learn and grow • Is resilient, enjoys a challenge and shows initiative • Possesses a high level of emotional intelligence & self awareness • Is a team player, dedicated to working together to succeed
Applications: If this sound like the job for you we’d love to hear from you! Please email a one page cover letter outlining why you’re the best person for the role and your up to date CV to April Maney – email@example.com
Applications for this role close on 11:59pm Monday 1st of February. Interviews for this position will be held on Saturday the 7th of February at Hall Veterinary Surgery.
Please note, this is a customer service role only and is not a pathway to a veterinary nursing career. If you are interested in pursuing a career in veterinary nursing please keep an eye out for a vacancy in our nursing team.
Firstly, we’d like to thank all of our fantastic clients for the patience and understanding that we’ve been given during these difficult times. From contactless consultations, 2-3 week waiting periods for non urgent appointments and some delays in response times to customer service enquiries. We have continued to be blown away at the good will, patience and kindness of our community in the face of these challenges.
As the restrictions in the ACT begin to relax, we understand that our clients are eager for protocols to return to normal. We too are looking forward to this! As it always has been, the safety of our staff, clients and patients remains our top priority.
We have begun creating a plan that will enable us to stage the relaxation of practice policies without sacrificing the health and safety of our clients or our staff. The first stage involves combining our working teams to ensure that we have sufficient workforce to provide best care to our patients.
Soon we will begin working on the second stage to allow one client per animal in the the consultation room – so long as there are no public health hiccups. Clients will still be required to wait in their cars until we call them and their animal in for their consultation. The waiting room will remain out of action as we cannot provide adequate social distancing in this area. And there will be plenty of hand-sanitiser!
In this rapidly changing COVID-19 time, Hall Vet Surgery has decided to radically change the way we do consultations and admissions so that we can minimise any possible transmission of the virus.
You Will Need:
You will require access to a mobile phone and a credit/debit card for payment (we are no longer accepting cash). We ask that all cats and rabbits arrive in a pet carrier. All dogs must be on lead.
The Contactless Consultation Process:
In short, when you arrive at the clinic for consultation or admission, please remain in your vehicle and call us on 62302223 to notify us of arrival. When safe to do so, reception will direct you and your pet to the designated drop off zone where we will conduct a hand over. Your pet will be brought into the clinic with us and you will return to your vehicle where you will await a call from the vet to begin your consultation. During the consultation you will still be able to tell us your concerns and ask us questions, and we’ll still be able to give your pet a physical examination, explain diagnoses and treatment options.
We’ll be sad not to see people’s smiling faces in our consultation rooms, but we are very serious about maintaining health and safety for you and for our staff, so that we can maintain the well-being of your pet.
Stay safe and look out for each other. Hall Vet Surgery (02) 6230 2223
Due to changes in our workflow, we have suspended on-line booking whilst we transition to new routines. Once things have settled, we should be able to recommence. To book for an appointment, please phone us on (02) 62302223 or email firstname.lastname@example.org .
Hall Vet Surgery will remain open for as long as possible to ensure we can care for your furry family members. As always, maintaining the health and safety of our staff, our clients and our patients is our highest priority.
It is yet to be confirmed whether we are considered an essential service, however we will continue to service our community until we are advised otherwise or it is no longer considered safe to do so.
In order to ensure we can continue to help you, we have increased our precautionary measures in the hospital;
If you are arriving for an appointment we ask that you please stay in your vehicle and phone us on 62302223 to notify us of your arrival. DO NOT enter the clinic until a staff member has advised you to enter. We will be minimising the number or people in the waiting room at any given time to ensure we are executing appropriate social distancing in the practice.
We ask that you please limit the number of people attending your appointment to only those that are required to be present, to limit traffic through the practice.
We ask that you pay with card where possible to avoid unnecessary risk associated with handling cash.
If you are experiencing any cold/flu like symptoms please advise us over the phone before booking an appointment. We will still find an appropriate way to help you.
We have lots of ideas in the pipeline, such as contactless consultations, phone consultations and home delivery for essential items such as food and medication. If you are in self isolation or are just looking to decrease your risk/exposure but don’t want to do so at the expense of your pet’s health, please contact us. We will do our best to find a solution for you.
We will continue to adapt with the situation and update advice as we receive it. If we need to make changes to your upcoming appointment, we will contact you directly. Please notify us if you need to update your contact details.
We’d like to thank you all for your cooperation on this. It is a difficult time for all but rest assured we will be doing everything in our power to remain available to assist you and your pets.
Stay safe and look out for each other. Kind regards, from all of us at Hall Vet Surgery.
We have received multiple enquiries recently around the current COVID-19 pandemic and whether companion animals have any relation to it’s spread. The OIE (World Organisation for Animal Health) has released the following information on it’s website; “The current spread of COVID-19 is a result of human to human transmission. To date, there is no evidence that companion animals can spread the disease.”
At Hall Vet Surgery the health and safety of our patients, their owners and our staff is our top priority. We want to ensure accessing health care for your animals remains as safe as possible for everyone involved. In the surgery we have ensured that there are hand sanitation stations throughout the clinic for your use, and have ramped up our own hygiene protocols.
We are currently brainstorming alternative solutions for members of our community who may be unwell, in self isolation or are considered high risk, ensuring they are still able to access essential items for their pets such as food and medication. If you fall into this category please contact us via phone on 6230 2223 for more information.
We will continue to monitor the situation closely and follow the guidelines of the Australian Veterinary Association & The Australian Health Protection Principal Committee.
For more information you can contact us on 6230 2223 or at email@example.com
Are you heading to the coast this summer? Tick protection is a MUST! Although most pets who are treated quickly for tick paralysis survive, ticks are capable of killing your pet within 3 to 4 days of attaching if your pet has not had any tick prevention.
REMEMBER: PREVENTION IS MUCH SAFER AND MUCH LESS EXPENSIVE THAN TREATMENT.
It is possible for ticks to be carried back in your luggage etc and attach to pets that haven’t travelled to the coast themselves so if you are heading to the coast and your pet is staying home they still need protection.
Protection for dogs is now more convenient than ever and is available in flavoured chews that cover for both Fleas and Ticks! Nexgard protects your dog for one month and is perfect for that one off trip to the coast for the weekend, Bravecto covers your dog from fleas for 3 months and ticks for 4 months and is perfect for those who travel to the coast more frequently.
Prevention for cats is slightly trickier (but still essential), please phone us on (02) 6230 2223 to discuss further.
Early signs of tick paralysis include tiredness, staggering, vomiting, breathing difficulty, change in the sound of their bark or breathing, progressing to paralysis, these signs may continue to worsen even after the tick is removed.
If you notice any of these symptoms your pet should be taken to the nearest Vet immediately.
Call us on (02) 6230 2223 and we can discuss the most suitable tick prevention product for you and your pet.
Desexing renders dogs and bitches unable to breed, and removes the sexual urge. Temporary or semi-permanent control can be effected by the use of certain drugs, however surgical desexing is permanent and has fewer side effects.
Desexing dogs is compulsory in the ACT unless you have a permit to keep your pet entire. If you do not intend to breed from your dog surgical desexing has undoubted advantages both in the male and the female. In the male dog it removes the sexual urge and lessens their urge to roam. Desexing the bitch means she will not come into heat and therefore will not have to be confined and deprived of her usual exercise and companionship. Heat usually occurs twice a year for at least 3 weeks each time.
Owners are often tempted to have at least one litter from a bitch as there appears to be a general misconception that having a litter will improve temperament. There is no scientific evidence to support this theory. It has however, been proven that neutering the bitch not only prevents uterine disease but also reduces the possibility of mammary cancer if desexing occurs before the first heat. Bitches on heat (oestrus) often surprise their owners with their determined and often successful attempts to escape to be mated. Once desexed the bitch will have no oestrus and will not have unwanted puppies or phantom pregnancies, which in some bitches causes as lot of distress.
Both female and male dogs are usually desexed between 6–12 months of age although the operation can be carried out at any time. In the male, desexing entails removal of the testicles. Occasionally one or both testicles have failed to descend into the scrotum, desexing these dogs is more complicated but well advised, as testicles retained within the abdomen are more vulnerable to tumour development later in life. The desexing of females is less complicated when they are not on heat, pregnant or overweight. We recommend bitches be desexed closer to six months of age, when the immaturity of the ovaries and uterus facilitates their easier removal.
The desexing procedure is done under general anesthesia so the dog must be fasted for 12 hours prior to surgery. General anaesthesia always carries a slight risk but with modern anaesthetic agents, careful monitoring by qualified nurses and intravenous fluids this risk is minimal. The dog will be examined by a veterinarian on admission to the hospital prior to receiving a premedication. This is the time to discuss any remaining questions and inform the veterinarian if your dog is not in peak health. The surgery is performed during the morning and your dog remains in hospital under observation for the afternoon. We will discuss after care and the use of post op pain relief with you at the time of discharge and call to check on your pet’s progress the following day.
There have been two recent cases of a new strain of Rabbit Haemorrhagic Disease Virus – RHDV2 – reported in the ACT. The current vaccine available in Australia – Cylap – has partial protection against this strain.
Recommendations from the ACT and NSW Chief Veterinary Officers are:
vaccinate all rabbits in your household
vaccinate breeding animals before the breeding season to give the young some maternal antibody protection
vaccinate from four weeks old (this is younger than previous recommendations, as RHDV2 affects younger rabbits more than the older strains), with a booster four weeks later
avoid vaccination gaps and ensure all rabbits receive annual boosters (and six monthly for breeding does)
These next points will help in reducing the risk of introducing both RHDV and myxomatosis, which is also in the wild rabbit population:
keep cages clean and prevent wild rabbits from coming into contact with outdoor cages
try and maintain good insect control
avoid feeding grass to rabbits if it may have come into contact with wild rabbits
If you have any concerns, or wish to update your rabbit’s vaccinations, please call our Reception on 6230 2223.
Here’s what our clients have been naming their dogs in the last three years.
Barney, Sam, Teddy, Toby
Notable names include, for the lads; explosives Dynamite and Nitro; many Greek gods inc Ajax, Apollo, Zeus; Rock gods Jagger and Hendrix; some Roman heavyweights inc Jupiter, Brutus, Caesar, Maximus; and several Star Wars characters, Chewie, Chewy, Skywalker, and the eternal Yoda. For the ladies we’ve seen Anubyss, Ariel, Bellatrix Lestrange, Breadcrumb, Butter, Cadbury, Chilli, Cocoa, Butmeg, Peach, Peaches, Peanut, Schnitzel, Shiraz and Merlot.