Our Support Staff
April is the smiley face you see when you first walk in the door, she joined our team in 2014 and hasn’t looked back.
Her childhood consisted of convincing stray dogs to follow her home in the hopes that her Mum wouldn’t be able to find their owners. Fortunately (unfortunately for April) this was never the case.
When she’s not on the front desk spoiling your pets with treats and cuddles you can find her hanging out with her goofball of a dog and best friend, Alfie the Pug x Jack Russell Terrier born in 2015 who loves dogs, people, food and just about everything in between.
April hopes to continue learning the ins and outs of this industry where she feels she belongs.
Meet our receptionist Kelly, who loves her tropical fish! As well as an array of guppies, Kelly has a rescue dog, Lucy the kelpie cross and four rescue cats. Kelly is familiar with dogs who have a bit of attitude, having grown up with a Maltese Cross name Kuzko, who had more than her share of sass.
Hayley’s parents knew that they had an animal lover on their hands very quickly, constantly having to stop a young and fearless Hayley from running up and hugging every dog she would see! At the age of 11 Hayley and her family moved onto a property where they could have cows, sheep and chickens which was nothing short of a dream come true for Hayley. She loves getting stuck in and being hands on when it comes to animal care on the farm. Sassy rescue cats Jeffery and Tilly are happy to take a back seat but rescue pups Maggie and Pippa love to try and help round up the sheep, even though they aren’t very good at it. Hayley has a wealth of experience in customer care after many years of working in the hospitality industry. Combining her love of animals with her love for helping people, Hayley finds herself joining the Hall Vet Surgery Customer Care team. Hayley is enjoying meeting new pets and owners every day.
Lizzie is studying Veterinary Nursing through Open Colleges with the help of the staff at HVS. She is very passionate about all animals! Other then studying, in her spare time you will find her on the farm doing sheep work, riding horses, at rodeos and taking her two Labradors Daisy and Dora for runs through the reserves near her home. Lizzie is excited to further her career in animal studies.
Keely originally started working for us out the front on the reception desk flanking her Mum (Debbie) who was our Head Receptionist at the time. Her love of animals saw her slowly spending more and more time out the back with the Nurses.
Keely has always had an interest in animals and at a young age dreamed of being a marine biologist. Keely has since swum with sharks and looks forward to Shark Week each year.
Outside of work you can find Keely with her family at their cabin at Barlings Beach, along with her love for sharks comes her love for the beach and the ocean, she would spend all day in the water if she could.
Rusty the Cocker Spaniel adores Keely and the rest of her family.
Sara is our quiet achiever who is unflappable in the stress of surgery, she just gets things done – and done properly.
Sara’s first pet was a black cat called Demon who actually belonged to her babysitter but after deciding he liked Sara a whole lot more, Demon changed addresses.
The next pet looking for a home was Big Bob. Bob was a stray cat brought into Hall Vets un-microchipped with no identification. A health check revealed Bob had FIV so could not be adopted. With very little persuasion Bob went home to live with Sara, her partner Aaron and her son Murphy.
2016 saw another four legged fury friend join the family, Earl the Pug x Chihuahua who makes up for his lack of size with his huge personality.
Sara is studying Pet Nutrition and runs our ‘Belly Busters’ weight control program for pets.
Maddy started at Hall Vet as a receptionist and took to it effortlessly. She has also assisted running puppy classes and is in charge of social activities for Hall Vet staff.
Home life for Maddy has always revolved around animals. Currently she has Chester a ShihTzu x which was her 9th birthday present, Chester’s best bud and rescue dog Benny the maltese/ShihTzu x, Marley the very photogenic ragdoll cat and Marley’s shadow, Doug the mystery cat. Doug was a 1 of the 6 kittens in the litter hand raised here at Hall Vet in early 2016.
Maddy spent 6 weeks exploring Europe in 2015 then welcomed 2016 by spending a week in Bali, and is already planning her next adventure.
Pauline is a graphic designer turned dog trainer and aren’t we ever so grateful for the change of industry.
Pauline brings an abundance of knowledge to the team; she has worked with the RSPCA for the past 10 years training the most challenging pets of them all, with compassion, unwavering patience and dedication.
Pauline gained her Certificate IV in Veterinary Nursing in 2015 to add to her impressive list of qualifications, and what a caring, genuine and empathetic nurse she has become.
Pauline runs our Puppy and Adolescent training classes and also offers one-on-one training classes for the dogs that need individualised training.
Jess joined Hall Vet Surgery in 2018 as a junior Kennel Hand, an integral role in ensuring the surgery runs smoothly, especially on busy days. Even as a young girl Jess had dreamed of working with animals and now having had a taste of working in a veterinary Practice, this confirmed her passion even further. Jess impressed us all with her pro-activity and her can-do attitude and was soon offered a position as a Trainee Veterinary Nurse. Jess began studying her Certificate IV in Veterinary Nursing in 2019 and has loved every second so far! The early starts aren’t so bad as Jess has her own personal alarm clock in the form of a cat called Lulu. Lulu sits on her every morning and taps her with her paws until she’s awake to let her know its brekky time. Jess also has a love bird called Nugget who was named before the family knew if she was a female or male bird. Jess in enjoying spending time in our Hospital Nurse role learning lots from her teammates about taking care of hospitalised patients and is also very excited to learn more about surgical procedures and emergency and critical care nursing in the future.
Janet is our practice manager who makes things happen with an absolute minimum of fuss.
Janet is originally from Fife in Scotland and immigrated to Australia back in 1987. She has 3 beautiful grown up girls, 2 gorgeous grandchildren, a ragdoll cat named Dexter and a grand-doggie Odi the adorable Border Collie.
Like many vet nurses, being around animals is what Janet had always wanted to do, so when a trainee vet nurse position came up she jumped at the opportunity. Although Janet had three young children and was working two jobs while studying her vet nursing certificate, she rose to the occasion and became head nurse, and went on to work another 11 years at that practice.
It’s this ability to multitask that makes Janet the perfect practice manager.
Andrew is our Office Manager and our ‘Go-To’ guy for anything technological! If there is a problem, Andrew can fix it.
Andrew and Helen married in 1985 and three years later he quit work at the ANU Computer Services Centre to take care of their then 1 year old son, Glen. Once Glen and Joseph were both at school, Andrew inherited all of Helen’s paperwork and he has stayed in that role ever since. Nowadays he spends a lot of his time developing our webpages and maintaining our computer network as well as managing the office and fixing whatever it is that needs fixing.
Andrew shares his passion for bushwalking and Hatha Yoga with Helen. Andrew also loves playing music, including classical piano, ukulele, blues, Macedonian accordion, Indian tabla and singing in Georgian.
Our support staff love meeting your pet and hearing their special story. Our nurses have a Certificate IV in Veterinary Nursing as a minimum qualification with many of our staff having Diplomas in Vet Nursing or other specialisations such as Nutrition, Emergency and Critical Care, Animal Behaviour and Veterinary Technology qualifications.