Hall Veterinary Surgery & Vets at Amaroo are looking for a full time customer care extraordinaire with a minimum of 2 years experience to join our team! If you are passionate about providing customer service excellence and creating moments that matter, what’re you waiting for?
About The Role: • Minimum of 2 Years Experience in a Customer Service Role Required • Full Time Position ~38hrs/wk Including Some Saturdays • Located in Picturesque Hall Village & Amaroo Shopping Precinct • Fast-paced, Challenging and Rewarding Role • Supportive Team Environment Committed to Continual Improvement • Need We Mention the Puppy & Kitten Cuddles..?
About Us: Hall Veterinary Surgery has been part of the Hall community for 30 years. We are located on the outskirts of Canberra in a village atmosphere and surrounded by nature with a great coffee shop just down the road.
Recently, we opened a second purpose-built clinic called ‘Vets at Amaroo’. This clinic is situated in the relatively new suburb of Amaroo approximately a 15-minute drive from Hall. https://amaroovet.com.au/
We pride ourselves on delivering gold standard care to our patients and their humans through our friendly and personalised approach. We have a dedicated customer care team who are passionate about going the extra mile to assist our clients.
About you: Our ideal candidate; • Has a minimum of 2 years experience in a customer service role • Finds satisfaction in helping clients when they need it most • Is excited by the opportunity to push themselves, learn and grow • Is resilient, enjoys a challenge and shows initiative • Possesses a high level of emotional intelligence & self awareness • Is a team player, dedicated to working together to succeed
Applications: If this sound like the job for you we’d love to hear from you! Please email a one page cover letter outlining why you’re the best person for the role and your up to date CV to April Maney – firstname.lastname@example.org
Applications for this role close on 11:59pm Monday 1st of February. Interviews for this position will be held on Saturday the 7th of February at Hall Veterinary Surgery.
Please note, this is a customer service role only and is not a pathway to a veterinary nursing career. If you are interested in pursuing a career in veterinary nursing please keep an eye out for a vacancy in our nursing team.
Hall Vet Surgery will remain open for as long as possible to ensure we can care for your furry family members. As always, maintaining the health and safety of our staff, our clients and our patients is our highest priority.
It is yet to be confirmed whether we are considered an essential service, however we will continue to service our community until we are advised otherwise or it is no longer considered safe to do so.
In order to ensure we can continue to help you, we have increased our precautionary measures in the hospital;
If you are arriving for an appointment we ask that you please stay in your vehicle and phone us on 62302223 to notify us of your arrival. DO NOT enter the clinic until a staff member has advised you to enter. We will be minimising the number or people in the waiting room at any given time to ensure we are executing appropriate social distancing in the practice.
We ask that you please limit the number of people attending your appointment to only those that are required to be present, to limit traffic through the practice.
We ask that you pay with card where possible to avoid unnecessary risk associated with handling cash.
If you are experiencing any cold/flu like symptoms please advise us over the phone before booking an appointment. We will still find an appropriate way to help you.
We have lots of ideas in the pipeline, such as contactless consultations, phone consultations and home delivery for essential items such as food and medication. If you are in self isolation or are just looking to decrease your risk/exposure but don’t want to do so at the expense of your pet’s health, please contact us. We will do our best to find a solution for you.
We will continue to adapt with the situation and update advice as we receive it. If we need to make changes to your upcoming appointment, we will contact you directly. Please notify us if you need to update your contact details.
We’d like to thank you all for your cooperation on this. It is a difficult time for all but rest assured we will be doing everything in our power to remain available to assist you and your pets.
Stay safe and look out for each other. Kind regards, from all of us at Hall Vet Surgery.
We have received multiple enquiries recently around the current COVID-19 pandemic and whether companion animals have any relation to it’s spread. The OIE (World Organisation for Animal Health) has released the following information on it’s website; “The current spread of COVID-19 is a result of human to human transmission. To date, there is no evidence that companion animals can spread the disease.”
At Hall Vet Surgery the health and safety of our patients, their owners and our staff is our top priority. We want to ensure accessing health care for your animals remains as safe as possible for everyone involved. In the surgery we have ensured that there are hand sanitation stations throughout the clinic for your use, and have ramped up our own hygiene protocols.
We are currently brainstorming alternative solutions for members of our community who may be unwell, in self isolation or are considered high risk, ensuring they are still able to access essential items for their pets such as food and medication. If you fall into this category please contact us via phone on 6230 2223 for more information.
We will continue to monitor the situation closely and follow the guidelines of the Australian Veterinary Association & The Australian Health Protection Principal Committee.
For more information you can contact us on 6230 2223 or at email@example.com