Yearly Archives: 2021

general, Today's News

Christmas & New Years Opening Hours

We wish you all a safe and happy Christmas and New Years.
Hall Vet Surgery’s opening hours over the Christmas period are as follows:

  • Friday 24th December: 8:00am – 3:30pm
  • Saturday 25th December: CLOSED
  • Sunday 26th December: CLOSED
  • Monday 27th December: CLOSED
  • Tuesday 28th December: CLOSED
  • Wednesday 29th December: 8:00am – 6:30pm
  • Thursday 30th December: 8:00am – 6:30pm
  • Friday 31st December: 8:00am – 3:30pm
  • Saturday 1st January: CLOSED
  • Sunday 2nd January: CLOSED
  • Monday 3rd January: CLOSED
  • Tuesday 4th January: 8:00am – 6:30pm

For urgent veterinary attention whilst we are closed, please phone Canberra Veterinary Emergency Services in Gungahlin on 6225 7257, or Animal Referral Hospital Canberra in Pialligo on 6280 6344.

Staff, Today's News

Veterinarians Wanted!

Veterinarians, we want you!

Hall Vet Surgery & Vets at Amaroo provide a workplace where you can truly develop your passions and explore new pathways. 

For experienced vets, we can provide a clinic with clients that say ‘yes’, a large and varied caseload with close proximity to specialists and after hours emergency services. Would you like to learn how to do TTA’s, Echo’s or Ultrasounds? Would you like to pursue your memberships? All of this can be fully supported by us.

If you are a new or recent graduate veterinarian looking for a workplace that is fun and has experienced vets that can mentor and support your development, then you have found it. Our culture is our strength, where there is no fear of failure – just opportunities to learn. We are proud of our truly collaborative environment where we all work together to provide the best outcome for the pets and their owners. Our nurses are skilled, confident and supportive. Our dedicated receptionists provide excellent customer service whilst being mindful of scheduling and our management team works hard to make these the friendliest and funnest clinics to work at in Canberra.

Our two clinics in Northern Canberra combine the best of both worlds- country charm and city chic with all new and purpose built facilities and equipment.

This is an opportunity for you and your family to enjoy a great quality of life. This position can be tailored to suit your lifestyle and passions, in and outside of work.

Our extra benefits set us apart from other surrounding vets! These include:
  • Above award salary and commensurate with experience
  • ACT Veterinary surgeons board registration, ACT radiation licence and VIN membership paid for
  • Work-life balance with flexible rosters including rostered days off
  • Joining a friendly, supportive and knowledgeable team
  • Generous continued education packages

Come and see for yourself, apply now!
janet@hallvet.com.au
6230 2223 (Mon – Fri, 8:00 – 6:00)  

Here’s what your veterinarian peers have to say about working with us:

general, Staff, Today's News

We’re Hiring – Casual Kennel Hand Position Available Now

Hall Vet Surgery and Vets at Amaroo have an exciting opportunity for a Kennel Hand to join our team.

We are two well-equipped small animal practices located in North Canberra, who strive to deliver the best care to each and every patient and have lots of fun along the way.

We are looking for someone who is proactive, shows great initiative and understands the importance of prioritising tasks. Whilst experience in the veterinary industry isn’t necessary for this role, we are ideally looking for someone who has a keen interest in animals. Although this is not a trainee nurse position, it is a great pathway into furthering your career in the industry down the track. A great sense of humour and a love for snacks are also essential for this role!

Kennel Hand responsibilities include;
  • Feed and bathe animals as directed by senior nurses
  • Cleaning cages, runs and wards
  • General cleaning duties around the hospital
  • Re stocking hospital consumables
  • Assist nurses in restraining animals

Current hours available are Mondays, Thursdays and Fridays from 3pm – 7pm with the potential to pick up more hours during the busier summer days, as well as some Saturdays (7:30am – 1pm).

If you think you are the amazing person we are looking for please send your resume and cover letter to:
Mikaela Mercuri
mikaela@hallvet.com.au

Staff, Today's News

Updated COVID-19 Protocol 21st December 2021

The Consultation/Admission Process

  1. When you arrive at the clinic for consultation or admission, please remain in your vehicle and call us on 62302223 to notify us of your arrival.
  2. We will send you a text message once we are ready for your pets consultation/admission. One healthy adult may accompany your animal (unless otherwise arranged with a member of our team), please sanitise your hands at the door and check in with the QR code displayed. Masks are currently mandatory indoors in the ACT.
  3. At the end of the consultation, we would appreciate contactless payment where possible.

Food/Medication Collection Process

  1. Please order food and medication in advance.
  2. When you arrive at the clinic for collection, please sanitise your hands at the door and check in with the QR code displayed. Masks are currently mandatory indoors in the ACT.
  3. Ensure there is adequate space for you to socially distance before entering the waiting room.
  4. In some cases you may be asked to wait outside for a short period of time until there is adequate space for you to safely enter.

Thank you again for your understanding, we look forward to seeing you and your pet soon. For more information, please don’t hesitate to give us a call on (02) 6230 2223.

general

Rabbit Vaccine Shortage October 2021

Hall Vet Surgery has been advised that the Cylap Rabbit Vaccine is out of stock Australia wide, with more supply expected to arrive in early 2022. In the meantime, we would like to pass on some information that could help to keep your rabbit safe.

What is Rabbit Calicivirus?

Rabbit Calicivirus (also known as rabbit haemorrhagic disease or RHD) is caused by the rabbit haemorrhagic disease virus (RHDV), a type of calicivirus which is fatal in non-immune rabbits. There are currently three pathogenic strains of this virus in wild rabbit populations in Australia, vaccination offers protection from some but not all of the strains.

How is Rabbit Haemorrhagic Disease Virus spread?

  • Contact with infected rabbits (surviving rabbits can continue to shed RHDV for at least a month after they recover)
  • Fomites (objects) including contaminated food
  • Insects (flies, fleas and mosquitos)
  • Birds and mammals that eat infected rabbit carcasses may excrete infectious viruses in faeces

How can I reduce the risk of RHDV infection?

RHDV can remain in the environment for an extended period and can be transmitted on objects and via some insects. The following precautions can reduce the risk of infection:

  • Keep your pet rabbit indoors
  • Rabbit-proof your backyard to prevent access by wild rabbits
  • Regularly decontaminate equipment and materials including cages, hutches, bowls etc, with either 10% bleach or 10% sodium hydroxide
  • Do not pick food (such as grass or vegetables) for your rabbit from outside of your yard
  • Limit contact between and handling of unfamiliar pet rabbits
  • Decontaminate hands, shoes and clothing after handling other than your own rabbits
  • Control fleas
  • Control insects (especially flies) as much as possible both indoors and outdoors
  • Remove uneaten food on a daily basis.
More information on RHVD can be found here. Otherwise, feel free to give us a call on (02) 6230 2223.
general, Staff, Today's News

We’re Still Here For You – Contactless Consultations

During the ACT lockdown we will remain open to assist you and your animals, however, there will be changes to our services and protocols. We will be now be moving to contactless consultations, admissions and food/medication collections.

You Will Need:

You will require access to a mobile phone and a credit/debit card for payment (we will not be accepting cash).
All dogs must please be on lead, all cats and rabbits must arrive in a pet carrier.

The Contactless Consultation Process:

  1. When you arrive at the clinic for consultation or admission, please remain in your vehicle and call us on 62302223 to notify us of your arrival. Please let us know the details of the vehicle you are located in and confirm your best contact number for the consultation. Please also use the QR codes displayed in the carpark to ‘Check In’.
  2. When safe to do so, a nurse will come to your car to collect your pet and bring them into the clinic. The vet will examine your animal and phone you on your preferred contact number. During the consultation you will still be able to tell us your concerns and ask us questions, and we’ll still be able to give your pet a physical examination, explain diagnoses and treatment options.
  3. At the conclusion of your consultation you will either be placed on hold for a receptionist to process payment over the phone, or the nurse will bring an EFTPOS machine to your vehicle when returning your animal to you.

Food/Medication Collections:

  1. When you arrive to the clinic, please remain in your vehicle and call us on 62302223.
  2. A receptionist will process payment for your food or medication over the phone.
  3. The item will then be either placed at the front door for your collection or brought to your vehicle.

We thank you again for your understanding and patience during this turbulent time. We’ll be sad not to see people’s smiling faces in our consultation rooms, but we are very serious about maintaining health and safety for you and for our staff, so that we can be here to maintain the well-being of your pet.

Stay safe and look out for each other.
Hall Vet Surgery
(02) 6230 2223

general, Staff, Today's News

UPDATE – We’re Upgrading Our Practice Management Software & Online Booking Has Been Temporarily Disabled

Hall Vet Surgery & Vets at Amaroo look forward to launching our new software system on Monday the 28th of June.

Over the past 3 months we have been preparing for both Hall Veterinary Surgery & Vets at Amaroo to make to switch to a brand new software system. This change will give us access to more advanced, robust and future focused technology and ensure that we can spend more time doing what we do best – helping you care for your fur babies!

So what does this change mean for you?
We expect this upgrade will improve your experience with us by reducing the technical ‘drop outs’ of our phone and computer systems, especially at our Amaroo branch. The new system will also allow you access to a new and improved online pet portal, a place where you can view your pet’s vaccination status, book appointments and access documents like invoices from previous visits. All of your pets existing medical history will remain active and accessible in the new system and we will continue to be sharing records between Hall and Amaroo for your convenience.

We hope that the transition will cause minimal disruption to our clients but do ask for your patience with us whilst we navigate and get comfortable with our new system over the coming weeks.

Key dates/notes:

• Our existing online booking portal has now been closed. We look forward to providing you with a link for the new and improved portal soon.
• Team training is taking place this week (Monday 21st June – Saturday 26th June), with closure of business during lunch hours daily. We apologise for any inconvenience.
• The new software system will be launched next week (Monday 28th June), please be patient with our team whilst we navigate the new system. We will endeavour to keep disruptions to a minimum but as with any major change some technical niggles are to be expected.

general, Staff, Today's News

Updated COVID-19 Requirement Relaxations – June 2021

We’d like to once again thank all of our fantastic clients for their understanding and compliance with our temporary COVID-19 requirements over the past 12 months. In light of the low incidence of COVID-19 in the ACT, we will be further relaxing our requirements as of the 1st of June 2021. The safety of our staff, clients and patients remains our top priority.

Updated requirements as of 1st June 2021:
  • Please use provided hand sanitizer prior to entry.
  • All people entering our premises must ‘Check In’ using QR codes displayed on the front door & reception desk.
  • If your are arriving for an appointment and there is enough space in the waiting room for you to safely practice adequate social distancing, you are now welcome to enter without phoning reception first.
  • We ask that you please limit the number of humans to only those who must attend. If more than one person is attending your appointment we kindly ask that you phone reception on arrival and wait in your car until instructed to enter.
  • If you are experiencing any cold/flu like symptoms, or are returning from a known COVID-19 area of concern, please phone us to reschedule your appointment or arrange a contactless consultation.
  • If you or your pet are more comfortable waiting outside you are welcome to do so, please phone reception on arrival and we will text your mobile when we are ready for you to enter.
  • You are now welcome to pay via card OR cash.

If our waiting room is at capacity when you arrive one of our staff may ask you to briefly wait outside until there is enough space for you to safely practice adequate social distancing.

These requirements are subject to change in accordance with current ACT Health recommendations without notice.

Thank you again for your understanding and cooperation as we continue to find the best balance between convenience and caution.

general, Staff, Today's News

We’re Hiring – Full Time/Part Time Receptionist *APPLICATIONS CLOSED*

*please note, applications for this position are now closed*

Hall Veterinary Surgery & Vets at Amaroo are looking for a full time or part time customer care extraordinaire to join our team! If you are passionate about the veterinary industry, providing customer service excellence and creating moments that matter, what’re you waiting for?

About The Role:

• Full time position is 38 hours per week including some Saturdays
• Part time applicants also considered
• Located in picturesque Hall Village & Amaroo Shopping Precinct
• Fast-paced, challenging and rewarding role supporting a team of skilled veterinarians and veterinary nurses
• $20-$26/hour dependent on age and relevant experience

About The Perks:

• Above award remuneration and paid parental leave
• Ample opportunities for career progression & growth
• Supportive team environment committed to continual improvement
• Free parking at both clinic locations
• We aim to roster 4 day work weeks for full timers with 1 in 4 Saturdays
• Need we mention the puppy & kitten cuddles..?

About Us:

Hall Veterinary Surgery has been part of the Hall community for 30 years and has proven to be a trusted choice for Canberran pet owners.
In recent years we opened a second purpose-built clinic, Vets at Amaroo. This clinic is situated in the relatively new suburb of Amaroo approximately a 15-minute drive from Hall. https://amaroovet.com.au/

We pride ourselves on delivering gold standard care to our patients and their humans through our friendly and personalised approach.  We have a dedicated customer care team who are passionate about going the extra mile to assist our clients.

About you:

Our ideal candidate;
• Has experience in a customer service role
• Finds satisfaction in helping clients when they need it most
• Is excited by the opportunity to push themselves, learn and grow
• Is resilient, enjoys a challenge and shows initiative
• Possesses a high level of emotional intelligence & self awareness
• Is a team player, dedicated to working together to succeed
• Is passionate about animals and is excited to pave out a career in a veterinary profession

Applications:

If this sounds like the job for you we’d love to hear from you! Email a one page cover letter outlining why you’re the best person for the role and your up to date CV to April Maney – april@hallvet.com.au
Please include your availability and whether you’re interested in a full time or part time position.

Trainee veterinary nurses will be considered for this position, however we cannot guarantee trainee nursing shifts for the first year of your employment with us.

Applications for this role close at midnight on Sunday the 23rd of May.

*please note, applications for this position are now closed*