Firstly, we’d like to thank all of our fantastic clients for the patience and understanding that we’ve been given during these difficult times. From contactless consultations, 2-3 week waiting periods for non urgent appointments and some delays in response times to customer service enquiries. We have continued to be blown away at the good will, patience and kindness of our community in the face of these challenges.
As the restrictions in the ACT begin to relax, we understand that our clients are eager for protocols to return to normal. We too are looking forward to this! As it always has been, the safety of our staff, clients and patients remains our top priority.
We have begun creating a plan that will enable us to stage the relaxation of practice policies without sacrificing the health and safety of our clients or our staff. The first stage involves combining our working teams to ensure that we have sufficient workforce to provide best care to our patients.
Soon we will begin working on the second stage to allow one client per animal in the the consultation room – so long as there are no public health hiccups. Clients will still be required to wait in their cars until we call them and their animal in for their consultation. The waiting room will remain out of action as we cannot provide adequate social distancing in this area. And there will be plenty of hand-sanitiser!
Right now, our contactless consultations, food and medication collection protocols will continue until further notice.
If you have any further questions or concerns, please don’t hesitate to reach out to us on 6230 2223.