Hall Vet Surgery will remain open for as long as possible to ensure we can care for your furry family members. As always, maintaining the health and safety of our staff, our clients and our patients is our highest priority.
It is yet to be confirmed whether we are considered an essential service, however we will continue to service our community until we are advised otherwise or it is no longer considered safe to do so.
In order to ensure we can continue to help you, we have increased our precautionary measures in the hospital;
- If you are arriving for an appointment we ask that you please stay in your vehicle and phone us on 62302223 to notify us of your arrival. DO NOT enter the clinic until a staff member has advised you to enter. We will be minimising the number or people in the waiting room at any given time to ensure we are executing appropriate social distancing in the practice.
- We ask that you please limit the number of people attending your appointment to only those that are required to be present, to limit traffic through the practice.
- We ask that you pay with card where possible to avoid unnecessary risk associated with handling cash.
- If you are experiencing any cold/flu like symptoms please advise us over the phone before booking an appointment. We will still find an appropriate way to help you.
We have lots of ideas in the pipeline, such as contactless consultations, phone consultations and home delivery for essential items such as food and medication. If you are in self isolation or are just looking to decrease your risk/exposure but don’t want to do so at the expense of your pet’s health, please contact us. We will do our best to find a solution for you.
We will continue to adapt with the situation and update advice as we receive it. If we need to make changes to your upcoming appointment, we will contact you directly. Please notify us if you need to update your contact details.
We’d like to thank you all for your cooperation on this. It is a difficult time for all but rest assured we will be doing everything in our power to remain available to assist you and your pets.
Stay safe and look out for each other.
Kind regards, from all of us at Hall Vet Surgery.