Introducing Contactless Consults

In this rapidly changing COVID-19 time, Hall Vet Surgery has decided to radically change the way we do consultations and admissions so that we can minimise any possible transmission of the virus.

You Will Need:

You will require access to a mobile phone and a credit/debit card for payment (we are no longer accepting cash).
We ask that all cats and rabbits arrive in a pet carrier.
All dogs must be on lead.

The Contactless Consultation Process:

In short, when you arrive at the clinic for consultation or admission, please remain in your vehicle and call us on 62302223 to notify us of arrival.
When safe to do so, reception will direct you and your pet to the designated drop off zone where we will conduct a hand over. Your pet will be brought into the clinic with us and you will return to your vehicle where you will await a call from the vet to begin your consultation.
During the consultation you will still be able to tell us your concerns and ask us questions, and we’ll still be able to give your pet a physical examination, explain diagnoses and treatment options.

We’ll be sad not to see people’s smiling faces in our consultation rooms, but we are very serious about maintaining health and safety for you and for our staff, so that we can maintain the well-being of your pet.

Stay safe and look out for each other.
Hall Vet Surgery
(02) 6230 2223

COVID-19 Update 23rd March 2020

Hall Vet Surgery will remain open for as long as possible to ensure we can care for your furry family members. As always, maintaining the health and safety of our staff, our clients and our patients is our highest priority.

It is yet to be confirmed whether we are considered an essential service, however we will continue to service our community until we are advised otherwise or it is no longer considered safe to do so.

In order to ensure we can continue to help you, we have increased our precautionary measures in the hospital;

  1. If you are arriving for an appointment we ask that you please stay in your vehicle and phone us on 62302223 to notify us of your arrival. DO NOT enter the clinic until a staff member has advised you to enter. We will be minimising the number or people in the waiting room at any given time to ensure we are executing appropriate social distancing in the practice.
  2. We ask that you please limit the number of people attending your appointment to only those that are required to be present, to limit traffic through the practice.
  3. We ask that you pay with card where possible to avoid unnecessary risk associated with handling cash.
  4. If you are experiencing any cold/flu like symptoms please advise us over the phone before booking an appointment. We will still find an appropriate way to help you.

We have lots of ideas in the pipeline, such as contactless consultations, phone consultations and home delivery for essential items such as food and medication. If you are in self isolation or are just looking to decrease your risk/exposure but don’t want to do so at the expense of your pet’s health, please contact us. We will do our best to find a solution for you.

We will continue to adapt with the situation and update advice as we receive it. If we need to make changes to your upcoming appointment, we will contact you directly. Please notify us if you need to update your contact details.

We’d like to thank you all for your cooperation on this. It is a difficult time for all but rest assured we will be doing everything in our power to remain available to assist you and your pets.

Stay safe and look out for each other.
Kind regards, from all of us at Hall Vet Surgery.

COVID-19 Key Points & Our Response

We have received multiple enquiries recently around the current COVID-19 pandemic and whether companion animals have any relation to it’s spread.
The OIE (World Organisation for Animal Health) has released the following information on it’s website;
“The current spread of COVID-19 is a result of human to human transmission. To date, there is no evidence that companion animals can spread the disease.”

At Hall Vet Surgery the health and safety of our patients, their owners and our staff is our top priority. We want to ensure accessing health care for your animals remains as safe as possible for everyone involved. In the surgery we have ensured that there are hand sanitation stations throughout the clinic for your use, and have ramped up our own hygiene protocols.

We are currently brainstorming alternative solutions for members of our community who may be unwell, in self isolation or are considered high risk, ensuring they are still able to access essential items for their pets such as food and medication. If you fall into this category please contact us via phone on 6230 2223 for more information.

We will continue to monitor the situation closely and follow the guidelines of the Australian Veterinary Association & The Australian Health Protection Principal Committee.

For more information you can contact us on 6230 2223 or at reception@hallvet.com.au